Assistant SME Relationship Manager

Job Purpose

As an Assistant Relationship Manager (ARM), you will support the Relationship Manager in managing and growing a portfolio of SME clients. Your role is essential in maintaining client satisfaction, preparing credit documentation, and ensuring smooth onboarding and servicing of clients. This is a client-facing and operational role that requires strong interpersonal, analytical, and organizational skills.

What is your role? Responsibilities

Client Support & Relationship Management

• Assist in building and maintaining strong, long-term client relationships.
• Act as a liaison between the Relationship Manager and clients to ensure clear communication and timely responses.
• Provide proactive follow-up and client servicing throughout the credit lifecycle.

Credit & Operational Support

• Assist in gathering, reviewing, and completing client documentation including credit applications, financial statements, and KYC forms.
• Help in the preparation of credit memos, risk assessments, and facility proposals.
• Schedule meetings, site visits, and assist in preparing presentations or proposals.
• Provide support in departmental activities such as exhibitions, roadshows, events, and site visits – both indoor and outdoor as required.

Who are we looking for? Requirements

• Must possess at least SPM or higher/ Diploma or Degree in Business/ Finance/ Accounting, or related field.
• Minimum 1-2 years of working experience in banking, financial services, or SME client servicing preferred.
• Fresh graduates with strong interpersonal and analytical skills are encouraged to apply.
• Experience in SME/Credit Companies is an added advantage.
• Strong sense of ownership and accountability in tasks and client outcomes.
• Willingness to learn, adapt and go the extra mile to support the team and clients.
• Good written and verbal communication skills in English and Bahasa Malaysia.
• Strong attention to detail, organized, and able to meet deadlines.
• Able to work independently and as part of a team.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Demonstrates a strong determination to achieve goals and overcome challenges.
• Takes proactive steps and demonstrates initiative to take on tasks independently.
• Hard-working and diligence in carrying out responsibilities.
• A Goal Go-Getter to achieve objectives and meet targets.
• Hungry to Succeed in their role.
• An enthusiastic learner to acquire new knowledge and skills.

We appreciate your talent: Benefits and Perks

• Competitive basic salary.
• Attractive annual performance bonus. Our rewards philosophy matches pay to performance, potential and work ethics.
• Insurance coverage for staff – Group Hospitalization, Group Term Life and Group Personal Accident.
• Other staff benefits such as Medical claims, Optical, Dental, Annual health screening, Company trips, Teambuilding activities, Wedding gifts, Child Birth gifts and many more.
• Large, modern, luxury, advanced and trendy office layout for your optimum safety, comfort and performance, prayer room, pantry service with coffee and tea vending machine, training room, and a secure basement parking.
• We are committed to employee health, wellbeing, and comfort – We provide ergonomic adjustable chairs and desks to support and promote good health and body posture. Ergonomic chairs and tables are highly adjustable to suit the natural position of your joints and body type to align your shoulders, provide hips and spine support, increased productivity, and enhanced employee comfort.
• Accelerate Your Career Growth – We offer a specialized sales skill assessment tool to evaluate your current skill set as part of upskilling your sales skill to better than ever. To help you advance, we offer structured mentoring and coaching programs intended to build leadership and management capabilities through real-world, on-the-job training. Furthermore, there are plenty of career growth opportunities and avenues to diversify into other roles within the company.

Where are we? Ideal Location

• Close to Putra LRT – Ampang Park Station (5 mins walk).
• Adjacent to MRT – Ampang Park Station (5 mins walk).
• Working day: 5-days work.
• Surrounded by shopping centres – short walking distance to KLCC, Avenue K, Intermark etc.
• Located on the ground floor of a 33 storey building with more than 10,000ft of work space.

Are you ready to apply your talent and elevate your working skills and experience? Click the ‘Apply Now’ and you are one step ahead to an outstanding career!

ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED