Executive, Client Maintenance

Job Summary:

The Client Maintenance Executive plays a role in reconnecting with clients.

What is your role? Responsibilities

• Contact clients via phone, WhatsApp, email, or in-person visits to assess their current situation and financing potential.
• Collaborate with Relationship Managers and Credit team to reinitiate documentation and internal approvals.
• Maintain accurate records of outreach activities, client feedback in CRM system.
• Build trust with clients through consistent marketing program.
• Support long-term relationship development.
• Work closely with Team Lead, Relationship Managers.

Who are we looking for? Requirements

• Must possess at least SPM or higher/ Diploma or Degree in Business Administration/ Marketing/ Finance or related field.
• Experience in client servicing, tele-sales, or account management (B2B financing background preferred).
• Excellent interpersonal and communication skills in Bahasa Malaysia and English.
• Strong sense of initiative, follow-through, and goal orientation.
• Proficiency in Microsoft Office and CRM tools.
• Comfortable with phone calls, client meetings, and persistent engagement strategies.
• Demonstrates a strong determination to achieve goals and overcome challenges.
• Takes proactive steps and demonstrates initiative to take on tasks independently.
• Hard-working and diligence in carrying out responsibilities.
• A Goal Go-Getter to achieve objectives and meet targets.
• Hungry to Succeed in their role.
• An enthusiastic learner to acquire new knowledge and skills.

We appreciate your talent: Benefits and Perks

• Competitive basic salary.
• Attractive annual performance bonus. Our rewards philosophy matches pay to performance, potential and work ethics.
• Insurance coverage for staff – Group Hospitalization, Group Term Life and Group Personal Accident.
• Other staff benefits such as Medical claims, Optical, Dental, Annual health screening, Company trips, Teambuilding activities, Wedding gifts, Child Birth gifts and many more.
• Large, modern, luxury, advanced and trendy office layout for your optimum safety, comfort and performance, prayer room, pantry service with coffee and tea vending machine, training room, and a secure basement parking.
• We are committed to employee health, wellbeing and comfort – We provide ergonomic adjustable chairs and desks to support and promote good health and body posture. Ergonomic chairs and tables are highly adjustable to suit the natural position of your joints and body type to align your shoulders, provide hips and spine support, increased productivity, and enhanced employee comfort.
• Accelerate Your Career Growth – We offer a specialized sales skill assessment tool to evaluate your current skill set as part of upskilling your sales skill to better than ever. To help you advance, we offer structured mentoring and coaching programs intended to build leadership and management capabilities through real-world, on-the-job training. Furthermore, there are plenty of career growth opportunities and avenues to diversify into other roles within the company.

Where are we? Ideal Location

• Close to Putra LRT – Ampang Park Station (5 mins walk).
• Adjacent to MRT – Ampang Park Station (5 mins walk).
• Working day: 5-days work.
• Surrounded by shopping centres – short walking distance to KLCC, Avenue K, Intermark etc.
• Located on the ground floor of a 33 storey building with more than 10,000ft of work space.

Are you ready to apply your talent and elevate your working skills and experience? Click the ‘Apply Now’ and you are one step ahead to an outstanding career!

ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED